Returns & Exchange

Flash Sales, Promotions & Discounted Items

• All sales made during flash sales, promotions, or with discount codes are final. No returns, refunds, or exchanges are allowed.

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General Returns & Exchanges

If you’re not completely in love with your NeceSera purchase, here’s what you need to know:

1. Return/Exchange Window: Eligible items can be returned or exchanged within 15 days of delivery.

2. Damaged Items:

   • If your order arrives damaged, please email us a photo within 48 hours of delivery.

3. How to Initiate a Return/Exchange:

   • Email or WhatsApp us your order details and reason for return.

   • We’ll arrange a reverse pickup.

   • Garments must be unwashed, in original packaging, and labels intact.

4. Refunds:

   • Once your returned item passes our Quality Check, refunds will be processed:

     • Prepaid orders: 10–15 working days

     • COD orders: Please share your bank details for transfer.

   • Return shipping/handling charges of approximately ₹150 per product set will be deducted from the refund. This fee may vary based on the actual cost. 

5. Exchanges:

   • Garments can be exchanged for the same or higher value.

   • Items must be unwashed, in perfect condition, with labels intact.

   • If exchanging for a higher-value item, you’ll receive a payment link for the difference.

   • Only one exchange per order is allowed.

   • No returns on exchanged orders.

6. Sale Items & Exceptions:

   • All sale purchases are final.

   • Innerwear (Nessies) and accessories cannot be returned exchanged.

7. Questions or Help:

   • Contact us anytime at orders@necesera.com.